Fail­ing care firm is or­dered to im­prove its ser­vice

The Herald - - NEWS -

A FAIL­ING care provider that runs home vis­its for vul­ner­a­ble and el­derly peo­ple in Ed­in­burgh has been or­dered to make ur­gent im­prove­ments af­ter in­spec­tors raised con­cerns over staff train­ing and med­i­ca­tion han­dling.

Home­care Sup­port, a pri­vate so­cial care firm whose main client is Ed­in­burgh City Coun­cil, must make im­prove­ments by the end of March or it could face a le­gal bid by the Care In­spec­torate to shut it down.

The watch­dog has is­sued a for­mal Im­prove­ment No­tice against the firm fol­low­ing a re­cent unan­nounced visit by in­spec­tors. The in­spec­tion re­port is not yet avail­able, but the Care In­spec­torate said visit times, med­i­ca­tion and staff train­ing re­quired “ur­gent im­prove­ment” by March 31.

It said home vis­its must be “car­ried out as sched­uled and for the du­ra­tion of time which has been agreed” and that staff ad­min­is­ter­ing med­i­ca­tion must “ac­cu­rately record” what was given and when.

It added: “Home­care Sup­port must en­sure they have a sys­tem for look­ing at mis­takes which helps to re­duce the num­ber of mis­takes made.”

It comes af­ter a pre­vi­ous in­spec­tion re­port in De­cem­ber 2015 rated the ser­vice as “weak”.

A spokesman for the Care In­spec­torate said: “We will check on the progress made fol­low­ing this Im­prove­ment No­tice and if we are not sat­is­fied the mat­ters raised are ad­dressed ur­gently we will not hes­i­tate to take fur­ther ac­tion.”

Dan Mas­ters, di­rec­tor of Home­care Sup­port, said the firm has been “work­ing in part­ner­ship with Ed­in­burgh City Coun­cil to bring about the needed im­prove­ments”.

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