The Money Men­sch

The Jewish Chronicle - - BUSINESS NEWS -

Martin Lewis, 34, is an award­win­ning TV and ra­dio pre­sen­ter, best known for his web­site MoneySaving­Ex­, whose weekly email has 650,000 sub­scribers. Each week he shares some use­ful cash-sav­ing tips for JC read­ers Cheaper dig­i­tal TV If you are pay­ing a monthly fee for your dig­i­tal TV (cable, satel­lite or Homechoice), then it is pos­si­ble that one phone call could save you a for­tune. Many providers are putting out com­pet­i­tive pack­ages for new cus­tomers. Now, don’t worry, I am not go­ing to tell you to switch, as I know this is a has­sle. Yet sim­ply pick­ing up the phone to tell your ex­ist­ing provider that you want a much cheaper deal can work. And if it does not, then threaten to can­cel. When that hap­pens, it is likely you will be put through to the dis­con­nec­tions de­part­ment. Yet in­ter­nally, that same de­part­ment will be called some­thing like “cus­tomer re­ten­tions”. The main re­mit of the peo­ple you will speak to is to keep your busi­ness — and they have far more power to ne­go­ti­ate. If your provider is of­fer­ing new cus­tomers spe­cial in­ex­pen­sive pack­ages — for in­stance, NTL’s TV, broad­band and phone deal for £30 a month — call up and query why new cus­tomers pay less than you. Ask for the same price. You will not al­ways get that deal, but it is highly pos­si­ble that you will be of­fered a price re­duc­tion. There are ru­mours that Sky has stopped al­low­ing this type of hag­gling (I have even heard my own name men­tioned as a rea­son why). But you may at least be able to ne­go­ti­ate a cheap up­grade to SkyPlus or Sky HD. Oth­er­wise, con­sider if you are get­ting your money’s worth from your TV pack­age. Af­ter all, you can pick up a Free­view dig­i­tal TV re­ceiver for £20 with no fur­ther fee to pay.


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