BA MUST DO BET­TER

The Jewish Chronicle - - COMMENT&ANALYSIS -

Re­luc­tant as I am to add to Bri­tish Air­ways’ woes af­ter its Ter­mi­nal 5 de­ba­cle, I feel I must. I had not flown BA for some years and had forgotten how mean and cava­lier they can be. A flight from Tel Aviv last week re­minded me why I have avoided them.

The flight out — with a steak meal served at 9.30 in the morn­ing — re­minded me why we take sand­wiches. On the re­turn flight, all op­tions ex­cept steak were gone by the time the staff were half­way through the cabin and the rest of the tray was so ghastly as to be ined­i­ble. My TV screen did not work so I was of­fered an­other seat apart from my wife. This time the screen worked but the sound did not.

There was an hour’s wait on the Tar­mac in Tel Aviv, an­other hour cir­cling over Lon­don, fol­lowed by 20 min­utes taxi­ing to a stand which had not been cleared for our air­craft.

Has any­one else no­ticed that you no longer hear BA claim to be the world’s favourite air­line? Tony Abra­hams Bushey Heath, Herts

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