BA MUST DO BETTER
Reluctant as I am to add to British Airways’ woes after its Terminal 5 debacle, I feel I must. I had not flown BA for some years and had forgotten how mean and cavalier they can be. A flight from Tel Aviv last week reminded me why I have avoided them.
The flight out — with a steak meal served at 9.30 in the morning — reminded me why we take sandwiches. On the return flight, all options except steak were gone by the time the staff were halfway through the cabin and the rest of the tray was so ghastly as to be inedible. My TV screen did not work so I was offered another seat apart from my wife. This time the screen worked but the sound did not.
There was an hour’s wait on the Tarmac in Tel Aviv, another hour circling over London, followed by 20 minutes taxiing to a stand which had not been cleared for our aircraft.
Has anyone else noticed that you no longer hear BA claim to be the world’s favourite airline? Tony Abrahams Bushey Heath, Herts