By staff

The Jewish Chronicle - - NEWS -

Daily rou­tines in­volve food, drink, med­i­ca­tion, ex­er­cise, ther­a­pies, ac­tiv­i­ties and more — all of which must be recorded and logged.

Shifts last for 12-and-a-half hours and nurses spend three to four hours each day on pa­per­work.

“It a lot of work, but we man­age it,” Al­bert says.

“I’ve been here 13 years so I can’t com­plain. I like the place, the en­vi­ron­ment and I like my team and the res­i­dents. There can be some hic­cups but we have a good man­ager and work through them.”

That man­ager is Denise Cooper, who says the CQC re­port came “as a dis­ap­point­ment be­cause ev­ery­body has re­ally worked so hard.

“The in­spec­tors don’t see the whole day or how the staff had been in­ter­act­ing with the res­i­dent be­fore­hand. They see such a small part of what goes on.

“We have al­ready got an ac­tion plan in place and will be work­ing to­wards good, if not out­stand­ing [for the next CQC re­port].”

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