Daily routines involve food, drink, medication, exercise, therapies, activities and more — all of which must be recorded and logged.
Shifts last for 12-and-a-half hours and nurses spend three to four hours each day on paperwork.
“It a lot of work, but we manage it,” Albert says.
“I’ve been here 13 years so I can’t complain. I like the place, the environment and I like my team and the residents. There can be some hiccups but we have a good manager and work through them.”
That manager is Denise Cooper, who says the CQC report came “as a disappointment because everybody has really worked so hard.
“The inspectors don’t see the whole day or how the staff had been interacting with the resident beforehand. They see such a small part of what goes on.
“We have already got an action plan in place and will be working towards good, if not outstanding [for the next CQC report].”