Par­ents’ fury as Har­rods opens grotto only to its big spenders

The Mail on Sunday - - Femail - By Laura Molyneaux

MANY chil­dren hop­ing to see Fa­ther Christ­mas at Har­rods will be dis­ap­pointed this year – the store has closed its grotto to all but the big­gest spenders.

The grotto now is ‘in­vi­ta­tion only’, with se­lected cus­tomers be­ing sent an email ask­ing them to pur­chase a £20 ticket per child on en­try, which in­cludes an ‘ex­clu­sive gift’.

One mother, who claimed she has spent around £12,000 at Har­rods in the past year, said that she ‘was made to feel like c**p’ af­ter staff told her she was not a big enough cus­tomer.

She claimed she was told by a mem­ber of staff that even those who had spent £15,000 in a year might not qual­ify.

Har­rods de­clined to re­veal what cus­tomers would need to spend to be in­vited to meet Fa­ther Christ­mas.

A Har­rods spokesman said: ‘We care hugely about mak­ing a visit to the grotto as mag­i­cal as pos­si­ble, there­fore tick­ets are ex­tremely lim­ited. Each year, we are over­whelmed by re­quests for the Har­rods grotto ex­pe­ri­ence, which we make ev­ery ef­fort to fa­cil­i­tate.

‘Un­for­tu­nately, we sim­ply can­not meet the de­mand.’

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