Pas­sen­gers to get cash re­funds for rail de­lays

The Oban Times - - News 3 -

HIGH­LAND rail pas­sen­gers will now re­ceive cash re­funds for de­lays as new com­pen­sa­tion ar­range­ments come into play.

Pre­vi­ously, cus­tomers were only of­fered travel vouch­ers, but can now claim their money back for de­lays of 30 min­utes or more.

Rhoda Grant, MSP for the High­lands and Is­lands, called this a ‘step in the right di­rec­tion’.

She said: ‘ The move to pay com­pen­sa­tion for de­lays in cash in­stead of vouch­ers will be welcome news for rail pas­sen­gers across Scot­land and the UK.

‘De­lays and can­cel­la­tions are a sadly too reg­u­lar an oc­cur­rence in the High­lands and this is an im­por­tant step in the right di­rec­tion from the in­dus­try to­wards treat­ing cus­tomers who face de­lays more fairly.’

Ms Grant said this will ben­e­fit tourists as well as lo­cals as visi­tors to the coun­try have pre­vi­ously been of­fered vouch­ers when they were only here for a short time.

She added: ‘I have heard of one case when tourists were de­layed and of­fered vouch­ers as com­pen­sa­tion, which, of course, was of no use to them as they were trav­el­ling out of the coun­try the fol­low­ing day. Cash re­funds will en­cour­age more peo­ple to claim and is a much more prac­ti­cal and fair al­ter­na­tive to vouch­ers.’

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