Lochgilphead homeowners Amanda and Richard had a very high monthly electricity bill for heating, despite the fact that they had installed solar PV panels in early 2012 with the help of the Home Energy Scotland renewables loan scheme. The couple were becoming increasingly conscious of the carbon footprint they were creating and the environmental impact of non-renewable heating fuels, so they made the decision to further investigate renewable technologies. This eventually led them to contact Home Energy Scotland for advice and expertise. Amanda comments: “Our advisor was extremely knowledgeable and helped to clarify an otherwise very complicated and convoluted process.” As well as reducing their bills and carbon footprint, Amanda and Richard were also keen to make the most of the various government schemes in operation, such as the Feed-in Tariff (FIT), the Renewable Heat Incentive (RHI) payments and the renewables loan. The couple were committed to installing a biomass boiler and were fortunate that they had plenty of spare time to research the different technologies and potential installers to get the right system for them. Amanda explains: “It took a lot of patience and tenacity, but eventually our biomass boiler was installed in January of this year (2014) and we could not be happier with the system and the installers. The installation team were amazing and I could not recommend them highly enough. I was dreading the process as, in addition to the biomass boiler, we needed a new wet system to be installed in the property, which was a big undertaking. My fears were instantly alleviated by the professional and hard-working installers who completed the works efficiently and with minimal mess and disruption.” For others considering installing a similar renewable system, Amanda and Richard would recommend researching the systems and the different schemes thoroughly. The couple reflect on their journey: “The whole pathway into renewable technology can be very daunting for a lot of people and many may be, initially, put off by the assessment and assistance structure; however, once you access the system it is very worthwhile! It would be great to see more information about renewable technologies available in a format that people can understand: a clear visual map or flow-chart which guides you through all the steps of the process.” Amanda and Richard are keen to talk to others who are considering installing renewable systems as they understand the benefit of getting first-hand perspectives of peoples’ experiences in navigating the process.