Lo­ganair dumps pas­sen­gers at closed ter­mi­nal

The Oban Times - - News - STAFF RE­PORTER ed­i­tor@oban­times.co.uk

A GRAND­MOTHER has spo­ken about a night­mare trip to hos­pi­tal which ended when she was left late at night, in the dark, out­side Machri­han­ish Air­port’s ter­mi­nal.

The 70-year- old pen­sioner, who did not want to give her name, told for­mer coun­cil­lor Ge­orge McMil­lan, 84, about a cat­a­logue of er­rors af­ter she left Camp­bel­town, on a Lo­ganair flight, on Wed­nes­day last week.

Her ex­pe­ri­ence comes on the back of the pi­lots’ union Balpa call­ing on Lo­ganair, which flies in Flybe colours, to make ma­jor im­prove­ments in its re­pairs depart­ment.

Mr McMil­lan said: ‘My friend was due to go to hos­pi­tal for a rou­tine check-up. On Wed­nes­day morn­ing she ar­rived at the air­port at 8.15am and then sat for three hours be­fore the plane took off.

‘Dur­ing that time she was on and off the plane be­cause of prob­lems with an en­gine.’

Even­tu­ally the lady ar­rived at the hos­pi­tal where an ap­point­ment slot had been saved with a con­sul­tant.

When she re­turned to Glas­gow air­port for the 4.25pm Lo­ganair flight home the prob­lems be­gan again.

Ten other pas­sen­gers were wait­ing for the flight and all sat for more than two hours with­out any an­nounce­ments from Lo­ganair staff about why there was a de­lay.

Mr McMil­lan said: ‘ My friend’s grand­daugh­ter phoned her granny to ask if she was home. There was no re­ply so she phoned Machri­han­ish Air­port to ask if the plane had landed and was told it had been can­celled.

‘My friend went to the Lo­ganair desk with this in­for­ma­tion and was told the rea­son for the can­cel­la­tion was that there was not a plane avail­able.’

Mr McMil­lan added: ‘ Dur­ing my days as a Strath­clyde re­gional coun­cil­lor I fought to have the Camp­bel­town to Glas­gow route sub­sidised by the gov­ern­ment. As part of the sub­sidy Lo­ganair have an obli­ga­tion and re­spon­si­bil­ity to make sure ser­vice­able planes are avail­able.

‘They should have enough planes to bring one in from some­where else.

‘Lo­ganair have the at­ti­tude that it is just Camp­bel­town so it does not mat­ter.’

Fol­low­ing the can­cel­la­tion, pas­sen­gers were put on a bus at Glas­gow air­port and driven to Machri­han­ish. They were dropped off at the long closed ter­mi­nal build­ing in the dark at 10pm and left to ar­range their own trans­port back to Camp­bel­town, just three miles away.

A Lo­ganair spokesman said: ‘Flight BE6847 was de­layed at Camp­bel­town Air­port for just un­der 90 min­utes due to a tech­ni­cal fault.

‘The re­turn jour­ney from Glas­gow, sched­uled to depart at 4.25pm, was then can­celled be­cause of a tech­ni­cal fault af­fect­ing the air­craft.

‘Ground staff at Glas­gow Air­port of­fered each pas­sen­ger a meal voucher and or­gan­ised al­ter­na­tive trans­port to com­plete the jour­ney to Camp­bel­town.

‘ While the air­line’s obli­ga­tion is point to point, sub­sti­tute bus ser­vices can make ad­di­tional stops if ground staff are in­formed in ad­vance. How­ever in this in­stance, as far as we are aware, no re­quest was made.

‘Lo­ganair would like to apol­o­gise for the in­con­ve­nience caused to our pas­sen­gers.’

Lo­ganair, which flies in Flybe

colours.

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