Loganair dumps passengers at closed terminal
A GRANDMOTHER has spoken about a nightmare trip to hospital which ended when she was left late at night, in the dark, outside Machrihanish Airport’s terminal.
The 70-year- old pensioner, who did not want to give her name, told former councillor George McMillan, 84, about a catalogue of errors after she left Campbeltown, on a Loganair flight, on Wednesday last week.
Her experience comes on the back of the pilots’ union Balpa calling on Loganair, which flies in Flybe colours, to make major improvements in its repairs department.
Mr McMillan said: ‘My friend was due to go to hospital for a routine check-up. On Wednesday morning she arrived at the airport at 8.15am and then sat for three hours before the plane took off.
‘During that time she was on and off the plane because of problems with an engine.’
Eventually the lady arrived at the hospital where an appointment slot had been saved with a consultant.
When she returned to Glasgow airport for the 4.25pm Loganair flight home the problems began again.
Ten other passengers were waiting for the flight and all sat for more than two hours without any announcements from Loganair staff about why there was a delay.
Mr McMillan said: ‘ My friend’s granddaughter phoned her granny to ask if she was home. There was no reply so she phoned Machrihanish Airport to ask if the plane had landed and was told it had been cancelled.
‘My friend went to the Loganair desk with this information and was told the reason for the cancellation was that there was not a plane available.’
Mr McMillan added: ‘ During my days as a Strathclyde regional councillor I fought to have the Campbeltown to Glasgow route subsidised by the government. As part of the subsidy Loganair have an obligation and responsibility to make sure serviceable planes are available.
‘They should have enough planes to bring one in from somewhere else.
‘Loganair have the attitude that it is just Campbeltown so it does not matter.’
Following the cancellation, passengers were put on a bus at Glasgow airport and driven to Machrihanish. They were dropped off at the long closed terminal building in the dark at 10pm and left to arrange their own transport back to Campbeltown, just three miles away.
A Loganair spokesman said: ‘Flight BE6847 was delayed at Campbeltown Airport for just under 90 minutes due to a technical fault.
‘The return journey from Glasgow, scheduled to depart at 4.25pm, was then cancelled because of a technical fault affecting the aircraft.
‘Ground staff at Glasgow Airport offered each passenger a meal voucher and organised alternative transport to complete the journey to Campbeltown.
‘ While the airline’s obligation is point to point, substitute bus services can make additional stops if ground staff are informed in advance. However in this instance, as far as we are aware, no request was made.
‘Loganair would like to apologise for the inconvenience caused to our passengers.’
Loganair, which flies in Flybe