CalMac pas­sen­gers warned about book­ing sys­tem

The Oban Times - - NEWS -

FER­RIES op­er­a­tor CalMac is re­fresh­ing its on­line tick­et­ing to make it eas­ier to use.

The new-look web sys­tem will in­tro­duce a step by step time­line across the screen to help cus­tomers fol­low their book­ing process, as well as a sum­mary of their reservation.

Cus­tomers should be aware that in or­der to im­ple­ment the change, the com­pany’s book­ing sys­tem will be taken offline for an overnight pe­riod dur­ing the week be­gin­ning Novem­ber 21 – the ex­act date is yet to be con­firmed and pas­sen­gers are ad­vised to check both CalMac’s web­site and its so­cial me­dia chan­nels for up­dates closer to the time.

‘The look and feel of the ticket book­ing area of the web­site will be given a much cleaner look,’ said Alan Hood, CalMac’s head of tick­et­ing. ‘The new book­ing progress line is a help­ful aid to cus­tomers and the pages are clean and straight­for­ward to fol­low.

‘We wanted to share the news with cus­tomers in ad­vance to al­low them to have a pre­view of what is to come and to let them know about the sin­gle overnight in­ter­rup­tion to the book­ing sys­tem which will oc­cur.

‘We would ad­vise cus­tomers to plan ahead in terms of buy­ing tick­ets if they want to travel dur­ing the week be­gin­ning Novem­ber 21, as the night that the sys­tem goes down, tick­ets will not be able to be booked ei­ther on­line or by phone to our call cen­tre.

‘There will be a short overnight in­ter­rup­tion to our book­ing sys­tem dur­ing the up­grade week and we would like to thank cus­tomers in ad­vance for bear­ing with us.’

Go to https://www.calmac.co.uk/new-look- on­line-book­ing- pre­view.

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