SSE staff re­spond to power prob­lems

The Oban Times - - News -

IT WAS an un­lucky 13 for Scot­tish and South­ern Elec­tric (SSE) af­ter power out­ages on the morn­ing of Jan­uary 3 on Is­lay saw the ser­vice off and on more than a dozen times.

SSE staff were on­site and solved the prob­lem within four hours, but one res­i­dent fears the prob­lem is a re­turn to the ‘bad old days’.

Alas­tair Red­man, post­mas­ter at Port­na­haven, said: ‘ While our elec­tri­cal sup­ply has im­proved dra­mat­i­cally since the spate of power cuts and surges in back 2012, the peo­ple of Is­lay are still blighted with a plague of power surges which causes great harm to both res­i­den­tial and busi­ness con­cerns alike.

‘Port­na­haven and Portwe­myss had a to­tal of 13 power cuts and surges from just be­fore 7am to mid­day [on Jan­uary 3].

‘To their credit, SSE were very quick to re­spond to the com­plaints both at a man­age­ment and front-line staff level work­ing on­site by just af­ter 11am in the morn­ing.

‘While SSE’s man­age­ment has im­proved dra­mat­i­cally in their level of ser­vice to the is­land, they still do not have a sys­tem in place for prop­erly com­pen­sat­ing house­holds for the dam­age to fridges, freez­ers and other elec­tronic equip­ment.

‘The large power sup­pli­ers have (at least in the past) al­ways de­nied the ex­tent of the dam­age caused by th­ese surges, but I do not ac­cept that.

‘I will con­tinue to make sure our power com­pa­nies pay out com­pen­sa­tion for dam­aged equip­ment and im­prove their er­ratic sup­ply lev­els.

‘I would also like to thank the lo­cal SEE team – we are very grate­ful to our lo­cal front-line SSE work­ers.’

A spokes­woman for SSE Net­works said: ‘ Be­tween 8am and just af­ter 11am on Jan­uary 3, around 190 cus­tomers in and around the Port­na­haven area of Is­lay were af­fected by a fault that saw their elec­tric­ity sup­ply in­ter­mit­tently go­ing off and on.

‘Scot­tish and South­ern Elec­tric­ity Net­works would like to apologise to its cus­tomers for any in­con­ve­nience.’

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