SSE staff respond to power problems
IT WAS an unlucky 13 for Scottish and Southern Electric (SSE) after power outages on the morning of January 3 on Islay saw the service off and on more than a dozen times.
SSE staff were onsite and solved the problem within four hours, but one resident fears the problem is a return to the ‘bad old days’.
Alastair Redman, postmaster at Portnahaven, said: ‘ While our electrical supply has improved dramatically since the spate of power cuts and surges in back 2012, the people of Islay are still blighted with a plague of power surges which causes great harm to both residential and business concerns alike.
‘Portnahaven and Portwemyss had a total of 13 power cuts and surges from just before 7am to midday [on January 3].
‘To their credit, SSE were very quick to respond to the complaints both at a management and front-line staff level working onsite by just after 11am in the morning.
‘While SSE’s management has improved dramatically in their level of service to the island, they still do not have a system in place for properly compensating households for the damage to fridges, freezers and other electronic equipment.
‘The large power suppliers have (at least in the past) always denied the extent of the damage caused by these surges, but I do not accept that.
‘I will continue to make sure our power companies pay out compensation for damaged equipment and improve their erratic supply levels.
‘I would also like to thank the local SEE team – we are very grateful to our local front-line SSE workers.’
A spokeswoman for SSE Networks said: ‘ Between 8am and just after 11am on January 3, around 190 customers in and around the Portnahaven area of Islay were affected by a fault that saw their electricity supply intermittently going off and on.
‘Scottish and Southern Electricity Networks would like to apologise to its customers for any inconvenience.’