The Oban Times
It is difficult not to feel some sympathy for Richard and Carol Peakin, the couple from Durham whose journey to Fort William was disrupted by a fault at the Laggan bridge (see full story, page 3).
Being visitors to Lochaber and unfamiliar with the area, it is understandable that they would have been distressed by the bridge’s closure. Their anxiety was caused by not knowing how long the bridge would remain closed and at what time they might reasonably expect to reach the hotel they had booked in Fort William – if at all.
Mr Peakin took the decision to abandon their original plans and head for Inverness instead. That, of course, resulted in the couple incurring additional expense, which they have asked BEAR Scotland to refund, possibly as a donation to charity.
It was hardly BEAR Scotland’s fault that the bridge developed a problem. It reacted as swiftly as possible to rectify this and inform Traffic Scotland. It says it had the bridge back in action within 90 minutes.
However, the main issue seems to be the lack of information surrounding the problem at the time, and given the lack of wifi and radio signals in the area, is there not a case for putting up a electronic sign or emergency phone to keep drivers informed when there is a problem?