The Oban Times - - LETTERS -

Ask any­one about claim­ing in­sur­ance, and they will no doubt have had an ex­pe­ri­ence that left them fu­ri­ous or frus­trated for one rea­son or an­other.

This week we have such a story, con­cern­ing a dec­o­rated hero who helped save 37 lives dur­ing the Piper Al­pha tragedy but was al­most killed due to a leak­ing toi­let.

Last week pen­sioner Sea­mus McNeill’s god­son no­ticed wa­ter com­ing through the 73-year- old’s bath­room ceil­ing from the flat above. Mr McNeill spoke to his neigh­bour who was quick to re­port it to their land­lord, ACHA, and an emer­gency plumber was sent out to fix it. An ACHA in­spec­tor then car­ried out a fol­low-up check. Mr McNeill said he was told ev­ery­thing was fine; how­ever, a few days later a large part of his bath­room ceil­ing col­lapsed only sec­onds af­ter he had left the room. He had a lucky es­cape.

Mr McNeill says ACHA has told him he will have to claim on his own in­sur­ance and has walked away from the sit­u­a­tion, which the OAP is up­set about.

ACHA has done noth­ing wrong, but a lit­tle com­pas­sion about Mr McNeill’s cir­cum­stances – which are through no fault of his own – and the of­fer of some­one to help him through the claims process would have gone a long way to re­as­sur­ing this scared el­derly gen­tle­man.

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