Won­der­ful hos­pi­tal can do even more

The Oban Times - - Letters -

Sir, A ma­jor prob­lem is that the IT sys­tem for hos­pi­tal ap­point­ments has no way to in­put where pa­tients live. You can change ap­point­ments, but it is com­pli­cated and usu­ally re­sults in de­lays in treat­ment.

I am in my late seven­ties, live in Ap­pin and the best route for me in is via Glencoe – de­spite snow gates in win­ter and car­a­vans in sum­mer.

The hos­pi­tal can­celled an 11.30am ap­point­ment at be­gin­ning of Novem­ber, gave me an­other for late Novem­ber at 9am. I can­celled and asked for one be­tween 11am and 3pm, was given fur­ther ap­point­ment for 4.30pm in De­cem­ber. (I would have faced the jour­ney home in dark­ness, and pos­si­bly snow.) I fi­nally got an 11.30am one for the last week in Jan­uary, a de­lay of nearly three months.

We are al­ways hear­ing of the won­der­ful video-con­fer­enc­ing sys­tem avail­able to res­i­dents of Skye, but we don’t have that here on the main­land. Why?

Not ev­ery­one is aware that some pro­ce­dures such as CT scans can be done in Oban. I have had many CT scans done in Lorn and the Is­lands Hos­pi­tal, and ev­ery time I come out I think: ‘What an ex­cel­lent hos­pi­tal this is. It clean, ef­fi­cient, and has up-to-date equip­ment op­er­ated by skilled tech­ni­cians who ex­plain ev­ery­thing. It is be­yond price. Such West Coast kind­ness shown by all who work there.’

Our won­der­ful hos­pi­tal can do more, not less, so please en­able it to do so. F Gray, Ap­pin.

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