Wonderful hospital can do even more
Sir, A major problem is that the IT system for hospital appointments has no way to input where patients live. You can change appointments, but it is complicated and usually results in delays in treatment.
I am in my late seventies, live in Appin and the best route for me in is via Glencoe – despite snow gates in winter and caravans in summer.
The hospital cancelled an 11.30am appointment at beginning of November, gave me another for late November at 9am. I cancelled and asked for one between 11am and 3pm, was given further appointment for 4.30pm in December. (I would have faced the journey home in darkness, and possibly snow.) I finally got an 11.30am one for the last week in January, a delay of nearly three months.
We are always hearing of the wonderful video-conferencing system available to residents of Skye, but we don’t have that here on the mainland. Why?
Not everyone is aware that some procedures such as CT scans can be done in Oban. I have had many CT scans done in Lorn and the Islands Hospital, and every time I come out I think: ‘What an excellent hospital this is. It clean, efficient, and has up-to-date equipment operated by skilled technicians who explain everything. It is beyond price. Such West Coast kindness shown by all who work there.’
Our wonderful hospital can do more, not less, so please enable it to do so. F Gray, Appin.