We were let down by the MV Bal­moral

The Oban Times - - Letters -

Sir, I am writ­ing to you with re­gards to a com­plaint ow­ing to a missed trip on MV Bal­moral Satur­day July 8.

We were booked on the Coll, Tresh­nish and Staffa trip from Oban.

On ar­rival at North Pier, one of two des­ig­nated pick-up points as clearly stated on White Fun­nel of­fi­cial web­site, we no­ticed that the Bal­moral was at the North­ern Light­house Board pier.

Be­ing con­cerned, we ap­proached the tourist in­for­ma­tion of­fice for fur­ther in­for­ma­tion. The young lady my wife spoke to con­firmed as per the web­site that the Bal­moral was pick­ing up at North Pier as well. We duly waited only to see the Bal­moral sail out of the har­bour with­out col­lect­ing from North Pier.

We re­turned to tourist in­for­ma­tion of­fi­cer and were in­formed that due to ves­sels al­ready berthed there, col­lec­tion from North Pier were can­celled.

Had we been in­formed of this at 9.03am, we would have been able to catch the ves­sel at the North­ern Light­house Board pier.

We have been in con­tact with the Bal­moral man­age­ment, who bizarrely is stat­ing that the mis­in­for­ma­tion is not its fault, de­spite it clearly stat­ing on its of­fi­cial web­site: ‘For more in­for­ma­tion, go to the tourist in­for­ma­tion cen­tre,’ which we did and as a con­se­quence of which we are be­ing re­fused a re­fund.

As they are a cruis­ing op­er­a­tion, it is up to them to en­sure that any in­for­ma­tion re­gard­ing a change of pick-up point is cor­rectly passed on to rel­e­vant tourist in­for­ma­tion cen­tre so that this does not oc­cur again. Philip James Whale, by email.

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