De­liv­ery de­ci­sion stamped with­out any con­sul­ta­tion

The Oban Times - - NEWS - By Kathie Grif­fiths kgrif­fiths@oban­

Taynuilt’s postal work­ers will con­tinue to start their work­ing days in Oban, de­spite com­plaints the vil­lage is get­ting a sec­ond-class de­liv­ery ser­vice.

More than 350 peo­ple signed a pe­ti­tion want­ing its two post­men to be re­turned to sort­ing du­ties from Taynuilt’s own post of­fice, but last week Royal Mail said that will not be hap­pen­ing.

When the sort­ing process was moved to Oban last year, villagers were told it was only for a trial pe­riod as part of an ef­fi­ciency drive.

Taynuilt Com­mu­nity Coun­cil chair­man David Sloss said: ‘Royal Mail says there’s a com­mit­ment to com­mu­nity en­gage­ment yet there has been no com­mu­ni­ca­tion or con­sul­ta­tion from it de­spite a lot of dis­sat­is­fac­tion and the pe­ti­tion. Now it says the mat­ter is closed.’

In May, af­ter a cat­a­logue of com­plaints by villagers fed-up that de­liv­er­ies had be­come ‘hap­haz­ard’ and ‘un­re­li­able’, Royal Mail said the sit­u­a­tion was still un­der re­view and promised it would con­sider cus­tomers’ con­cerns.

In sup­port of the re­cent pe­ti­tion, Taynuilt Com­mu­nity Coun­cil made an official com­plaint to Royal Mail but got a re­sponse say­ing there was now no plan to re­turn mail sort­ing to Taynuilt post of­fice.

Royal Mail wanted to see if the post­men start­ing their days in Oban would be more ef­fi­cient and help the main de­liv­ery of­fice meet daily tar­gets.

Prob­lems ex­pe­ri­enced in Taynuilt and nearby com­mu­ni­ties, in­clud­ing Kilchre­nan and Dalavich, have in­cluded post get­ting mixed up, be­ing de­liv­ered to wrong ad­dresses, hospi­tal ap­point­ments be­ing missed and no mail be­ing de­liv­ered to Taynuilt.

Com­mu­nity coun­cil­lors in Taynuilt are urg­ing peo­ple to lobby Royal Mail if prob­lems con­tinue. Com­plaints can be sent to Royal Mail on­line via per­sonal. help. royal mail. com or in writ­ing to Royal Mail, Cus­tomer Ser­vices (Com­plaints), Freep­ost.

A Royal Mail spokes­woman said: ‘Royal Mail has com­pleted its re­view and for ser­vice and ef­fi­ciency rea­sons both post­men serv­ing Taynuilt will con­tinue to start their roles from Oban de­liv­ery of­fice as they have done for the past year. There is no change to the de­liv­ery ser­vice we pro­vide to cus­tomers and, in fact, our peo­ple are now out on the street de­liv­er­ing ear­lier than be­fore. Cus­tomers can still pick up un­de­liv­ered items of mail from Taynuilt post of­fice.’

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