Q& Your legal questions answered.

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The provider here was clearly wrong. You are allowed a 14-day cooling off period from the start of the deal, during which you can change your mind and cancel the contract.

Duncan, from Bedford, said his broadband was down for a total of 73 days in the first six months of his contract. He tried to cancel but was told he couldn’t because the terms provided for outages.

Generally, you should always get what you pay for.

Most providers do have terms that provide for outages but, if persistent, it is likely they will amount to a breach of contract so you can terminate.

In addition, you may be entitled to a reduction in your bill to reflect I BOUGHT a pair of trainers from a High Street sports store. The assistant took them to the till after I tried them on. When I got home there was only one trainer in the box. I’ve complained but they don’t believe me and say I will have to prove it. Darren Auckland THIS is tricky. Ask the retailer if it has CCTV covering the till areas. If it does this may solve the issue.

If not, ask if it has done a stock take since your purchase as this should reveal the additional trainer which should’ve been in your box. If all else fails, tell it the burden of proving both trainers were in the box is on the firm. IS a deposit on a used car nonrefundable? Ruth Edwards ORDINARILY yes, unless the dealer says otherwise. If you want the deposit to be refundable you should agree this in writing with the dealer before handing the money over. I’VE received a refund for a TV that has stopped working after two years. But the retailer has deducted 50 per cent of the value “for use”. Is this legal? Harper Taylor YES. The Consumer Rights Act 2015 allows traders to do this. The question is can they deduct 50 per