Marshall’s awesome foursome at Honda
PETERBOROUGH firm Marshall Honda was one of four group businesses to be presented awards by Honda for excellence in customer service in sales and after sales.
At a prestigious dinner at the Chewton Glen Hotel, in Hampshire, Honda businesses in Peterborough, York and Scarborough triumphed as their respective general managers, Phil Lewin, Tim Phillips and James Rodgers collected awards.
All three businesses had finished in the top 10 out of 184 dealerships in the network, an amazing result which was not matched by any other dealer group. The fourth award was a special award for Marshall Motor Group to recognise its outstanding focus on customer service and
its huge achievement to get three of our businesses in the top 10. This accolade was presented to Daksh Gupta, chief executive of Marshall Motor Group, by the new head of Honda Cars in the UK, Dave Hodgetts.
Mark Furniss, franchise director for Marshall’s Honda businesses, said: “This is a wonderful recogni- tion for the huge amount of work the whole Marshall Honda team has put into this over the last year or so, building on one of our main key operating principles.
“I could not be more proud of what we have all achieved and especially the teams at York, Peterborough and Scarborough.”
These awards are the icing on the cake for Marshall which has a long association with Honda stretching back over 18 years and this
relationship was the foundation of Marshall’s huge growth with the brand in the last year or so, moving from a single site to six Honda businesses in just 13 months.
Marshall is now one of Honda’s largest business partners.
Commenting on the award, Daksh added: “Mark and the Honda team have done an outstanding job which has been recognised by our manufacturer partners.
This will be noted by our other part- CUSTOMER SERVICE EXCELLENCE: Phil Lewin, left, is presented with his award by Dave Hodgetts, head of Honda Cars. ners and will be good for the whole of Marshall. My challenge, of course, for 2010 is for all six of our Honda car businesses to be in the top 10!!”