Builder’s ac­co­lade

The Peterborough Evening Telegraph - - Property Today -

ALEADING re­tire­ment homes builder has been awarded five stars for cus­tomer sat­is­fac­tion for the fifth year run­ning.

McCarthy & Stone re­ceived the ac­co­lade in an in­de­pen­dent sur­vey by the Home Builders Fed­er­a­tion (HBF).

Eight weeks af­ter cus­tomers of the firm’s new homes move in, they are asked to rate ar­eas such as ser­vice and the qual­ity of their home. From the re­sults, each of the UK’s 15 ma­jor house­builders is then awarded a star rat­ing from one to five.

In the lat­est re­sults, which cover home com­ple­tions from Oc­to­ber 2008 to Septem­ber 2009, 93 per cent of its cus­tomers said they would rec­om­mend McCarthy & Stone and 94 per cent were sat­is­fied with the qual­ity of their home.

Both re­sults place McCarthy & Stone among the top three high­est per­form­ing ma­jor house­builders in the UK and con­tinue the com­pany’s in­dus­try-lead­ing per­for­mance as the only house­builder to re­ceive five stars for five years in a row.

“Be­ing awarded five stars for cus­tomer sat­is­fac­tion for the fifth year run­ning is an amaz­ing achieve­ment and is tes­ta­ment both to our com­mit­ment to cus­tomer care and the fact our teams on site al­ways go the ex­tra mile to make sure ev­ery cus­tomer has a pos­i­tive ex­pe­ri­ence,” said Derek Field, McCarthy & Stone’s di­rec­tor re­spon­si­ble for cus­tomer care.

“We un­der­stand that the de­ci­sion to move from the fam­ily home, some­times af­ter many years, can be daunt­ing, so it’s im­por­tant that our per­sonal ser­vice of­fers help and sup­port ev­ery step of the way.

“The na­ture of our de­vel­op­ments means that cus­tomer sat­is­fac­tion is very im­por­tant to us and we are com­mit­ted to en­sur­ing our pur­chasers’ move is a pleas­ant one and that they are happy in their new home.

“We are al­ways look­ing for ways in which we can im­prove the ser­vice we of­fer our res­i­dents and have re­cently in­cor­po­rated the new Con­sumer Code for Home Builders (2010) into our Cus­tomer Char­ter which sets out the com­pany’s stan­dards of good prac­tice.”

McCarthy & Stone is cur­rently of­fer­ing a range of one and twobed­roomed apart­ments across the Mid­lands,” he said.

All McCarthy & Stone re­tire­ment de­vel­op­ments are de­signed to pro­mote an ac­tive and in­de­pen­dent life­style for the over-60s and in­clude fa­cil­i­ties such as a res­i­dents’ lounge, guest suite, a house man­ager and a lift. A se­cu­rity en­trance sys­tem and 24-hour Care­line pro­vide peace of mind for both res­i­dents and their fam­i­lies and all prop­er­ties are low main­te­nance and en­ergy ef­fi­cient.

The com­pany also of­fers As­sisted Liv­ing – de­vel­op­ments with an ad­di­tional range of fa­cil­i­ties and sup­port ser­vices to help res­i­dents re­tain in­de­pen­dence and home own­er­ship.

These in­clude staff on site 24 hours, do­mes­tic as­sis­tance and a wait­ress ser­vice res­tau­rant. Flex­i­ble per­sonal care can also be ar­ranged to meet spe­cific and chang­ing needs.

For fur­ther in­for­ma­tion about McCarthy & Stone, visit www.mc­carthyand­stone.co.uk or call 0800 919132.

McCarthy & Stone clients have given the firm the full five-star rat­ing for the fifth con­sec­u­tive year.

SNOOZE NEWS: One of the bed­rooms in a McCarthy & Stone devel­op­ment, pic­tured above.

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