Left high and dry by lift break­down

The Peterborough Evening Telegraph - - Uk&world Update - By NICK REINIS

PEN­SION­ERS were left stranded af­ter lifts in a city cen­tre block of flats broke down.

El­derly res­i­dents at Cum­ber­land House, in St Mary’s Court, Peter­bor­ough, were left trapped in the high-rise build­ing af­ter two lifts ground to a halt at the week­end.

Many could not man­age the stairs in the 12storey block and had to call on help from friends and relatives to get their shop­ping and run er­rands.

The first lift went out of ac­tion on Thurs­day, leav­ing just one re­main­ing in op­er­a­tion.

How­ever, the real prob­lems be­gan when the sec­ond lift stopped work­ing at 10am on Satur­day - mean­ing both were out of ac­tion un­til 6pm that day, when one was mended. Both have now been fixed.

Eve­lyn Cooper (80), who has lived at the block with her hus­band Robert (85) for 10 years, said she was dis­ap­pointed with land­lords Cross Keys Homes’ re­sponse.

She said: “We re­ported it to Cross Keys on Thurs­day but noth­ing hap­pened un­til Satur­day. We were told when we moved in that any lift prob­lems would be sorted in 20 min­utes.

“I think they as­sumed the other lift would just be work­ing, but when that broke as well, peo­ple were un­able to use the lifts.

“There are a lot of peo­ple here who are de­pen­dent on the lifts. It is a 12 story build­ing. How are peo­ple ex­pected to get up with their shop­ping?”

Mrs Cooper said res­i­dents were not even warned the lifts were out of ser­vice. She added: “The worst thing is they didn’t even tell res­i­dents – peo­ple had to find out by go­ing to the lift.

“That means they could have no food in and then re­alise they can’t get in or out.

“It seems crazy in this day and age that a place like this could have its lifts bro­ken and there seems no plan to help peo­ple.

“We were lucky be­cause our son could go out and shop – but it’s dif­fi­cult even for him to get up five floors of stairs with shop­ping.”

Di­rec­tor of op­er­a­tions, Claire Hig­gins apol­o­gised for the trou­ble. She added: “We are very sorry for the trou­ble this caused to those af­fected but we al­ways make sure our res­i­dents’ safety is put first.

“There­fore we must en­sure fol­low­ing any re­pair work, the lifts are fully checked and safe to use be­fore mak­ing them op­er­a­tional again.”

LEFT HIGH AND DRY: Eve­lyn Cooper out­side the flats

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