A wake up call

The Peterborough Evening Telegraph - - Your Telegraph -

Re: Train pas­sen­gers learn of rail fare fate, ET, De­cem­ber 21.

I would like to see them re­duce the time pe­riod for de­layed jour­ney com­pen­sa­tion from one hour to 30 min­utes. This might give them a wake up call, to ac­tu­ally im­prove ser­vice. Forms should also be read­ily avail­able on the ac­tual train, online and at in­for­ma­tion desks.


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