Pa­tient group set up for cru­cial changes

The Peterborough Evening Telegraph - - News - By ADAM UREN adam.uren@pe­ter­bor­oughto­ @ETADAMU

CRU­CIAL changes at a city doc­tors’ surgery has prompted the cre­ation of a group to ad­dress pa­tients’ con­cerns dur­ing its trans­for­ma­tion and be­yond.

Pa­tients at the 63 Lin­coln Road Surgery in Peter­bor­ough have formed a new pa­tient group and held their in­au­gu­ral meet­ing on Satur­day.

Pa­tient groups are not un­usual in the city, how­ever the tim­ing of the cre­ation of the Lin­coln Road group is im­por­tant as it comes as the surgery is set to em­bark on a ma­jor change which will have im­pli­ca­tions for both pa­tients and staff.

The surgery was one of those iden­ti­fied un­der NHS Peter­bor­ough’s re­view of city GP surg­eries as need­ing to merge with an­other surgery to cre­ate one larger health cen­tre.

This will see the surgery merge with North Street Surgery, with a busi­ness plan for a new, merged surgery cur­rently be­ing put to­gether by man­agers at both prac­tices.

Stand­ing up for pa­tients’ rights will be Nicky Hamp­shaw, who will chair a com­mit­tee of six pa­tients which will meet monthly.

She said that on the whole pa­tients were pos­i­tive about the changes, but con­cerns have been raised about whether peo­ple will still be able to see their reg­u­lar nurses and GPS.

She added that it was im­por­tant that the group is there to re­as­sure and find out in­for­ma­tion on be­half of pa­tients.

She said: “Quite a few pa­tients are pleased about hav­ing the merger, but of course there are con­cerns about whether peo­ple will be able to see the same doc­tors. We will be dis­cussing with the se­nior part­ners and the prac­tice man­ager what’s go­ing on in the fu­ture and all the de­tails that come with it.

“We have al­ready spo­ken to some pa­tients about this and told them that if they are re­ceiv­ing treat­ment or have a reg­u­lar GP then this will con­tinue.

“And if peo­ple have any prob­lems get­ting through on the phone or they aren’t avail­able for ap­point­ments un­til af­ter 5pm, this is the sort of in­for­ma­tion we need to know so that we can feed it back to the man­age­ment and come up with ideas to change.”

While the ma­jor changes im­posed on GP surg­eries have not been met with univer­sal ac­claim in Peter­bor­ough, notably from pa­tients and prac­tice man­agers at surg­eries ear­marked for merg­ers or clo­sure such as the Alma Road Walk-in Cen­tre, Mrs Hamp­shaw says the re­ac­tion to the cre­ation of a new surgery for Lin­coln Road and North Street has gone down well.

This is be­cause, she says, the fa­cil­i­ties at Lin­coln Road are not mod­ern enough to cater for ev­ery­body’s needs.

She said: “The build­ing is not fit for pur­pose. For a long time I had to use a wheel­chair and the build­ing is not re­ally wheel­chair ac­ces­si­ble.

“It’s also dif­fi­cult for par­ents try­ing to fit dou­ble prams through the doors. A new fa­cil­ity re­ally is needed.”

The surg­eries are ex­pected to sub­mit their busi­ness case to NHS Peter­bor­ough for the new surgery by the end of this month.

The 63 Lin­coln Road Pa­tient Group meets on the first Satur­day of ev­ery month at 11am at 63 Lin­coln Road, ex­cept for ev­ery third meet­ing which will be held on same day and time but at the Church Street Surgery in Wer­ring­ton.

launch: The first meet­ing of the Lin­coln Road Pa­tients’ Group.

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