Report condemns Heathrow planning
LONG queues at the UK’S busiest airport have been caused by a lack of effective planning amid job cuts, with border staff signing off at the start of busy periods, inspectors said today. Limited resources are not being matched to the demand at London’s Heathrow Airport, damaging the ability of border staff to maintain effective and efficient controls, the chief inspector of borders and immigration John Vine said. The introduction of a series of significant changes “was simply far too much organisational change during the busiest time of the year”, inspectors warned. The report comes as Heathrow faces another shake-up as Home Secretarytheresa May responds to the row over queues which have seen passengers from outside the EU waiting up to three hours.