Third case in two months in the city
IT is the third case in the last two months where people with serious injuries were not given an immediate ambulance response.
Last month, nine-year-old Kiera Maker suffered a gaping wound to her leg, only to be told to wait for a call back from a nurse.
And in March, a girl waited an hour for an ambulance after suffering a neck injury playing football.
EEAS says that many people may not be aware that calls to the service are given priorities by highly-trained call operators.
Red 1 and Red 2 patients are those in an immediately life-threatening condition such as strokes.
Green 1 and Green 2 patients have a serious condition and the aim is to reach them in 30 minutes.
Patients in Green 3 and Green 4 are not thought to be in a serious condition and will be called back.