Ambulance call staff get extra minute
AMBULANCE chiefs have welcomed Government plans to give call handlers an extra minute to get more information from emergency callers.
Currently, ambulances have to reach 75 per cent of the most urgent “Red Calls” within eight minutes.
In instances such as cardiac arrests and strokes, classified as “Red 1” calls, will still have the eight minute limit and will result in an immediate ambulance and rapid response vehicle response.
But for “Red 2” calls, such as seizures which also require an emergency response, call handlers will be given an extra minute before the eight minute countdown starts to get more details of the case.
The extra minute will be used when it will not affect the patient’s condition, enabling the handler ensure the right resources are used.
East of England Ambulance Service (EEAS) says about a fifth of the rapid response vehicles it sends out are cancelled en route.
EEAS chief executive Hayden Newton said: “I am very pleased to see that the Department of Health has brought in a change which will enable ambulance services to dispatch resources more efficiently so that patients can benefit.”