Am­bu­lance call staff get ex­tra minute

The Peterborough Evening Telegraph - - News -

AM­BU­LANCE chiefs have wel­comed Gov­ern­ment plans to give call han­dlers an ex­tra minute to get more in­for­ma­tion from emer­gency callers.

Cur­rently, am­bu­lances have to reach 75 per cent of the most ur­gent “Red Calls” within eight min­utes.

In in­stances such as car­diac ar­rests and strokes, clas­si­fied as “Red 1” calls, will still have the eight minute limit and will re­sult in an im­me­di­ate am­bu­lance and rapid re­sponse ve­hi­cle re­sponse.

But for “Red 2” calls, such as seizures which also re­quire an emer­gency re­sponse, call han­dlers will be given an ex­tra minute be­fore the eight minute count­down starts to get more de­tails of the case.

The ex­tra minute will be used when it will not af­fect the pa­tient’s con­di­tion, en­abling the han­dler en­sure the right re­sources are used.

East of Eng­land Am­bu­lance Ser­vice (EEAS) says about a fifth of the rapid re­sponse ve­hi­cles it sends out are can­celled en route.

EEAS chief ex­ec­u­tive Hay­den New­ton said: “I am very pleased to see that the Depart­ment of Health has brought in a change which will en­able am­bu­lance ser­vices to dis­patch re­sources more ef­fi­ciently so that pa­tients can ben­e­fit.”

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