Cook chal­lenge was new chief’s ‘ des­tiny’

Travel gi­ant boss re­veals at­trac­tion to city firm The new boss of trou­bled Thomas Cook says her en­tire ca­reer ex­pe­ri­ence has been a form of train­ing for the chal­lenges posed by the travel gi­ant.

The Peterborough Evening Telegraph - - Business - By Paul Grin­nell paul. grin­nell@pe­ter­bor­oughto­ Twit­ter: @ Paulgrin­nell2 01733 588713

Har­riet Green ( 50) took over as chief ex­ec­u­tive of the Peter­bor­ough- based Thomas Cook Group, in July and since then has over seen costs cuits of £ 100 mil­lion etc

Writ­ing in the firm’s an­nual report, she states: “I al­most feel that my en­tire ca­reer ex­pe­ri­ence to date was pre­par­ing me for the chal­lenges at Thomas Cook, a set of chal­lenges I firmly be­lieve we will ad­dress.

“I was at­tracted to join Thomas Cook by its strong brands, rep­u­ta­tion for cus­tomer ser­vice and the op­por­tu­nity to trans­form the busi­ness by har­ness­ing its in­her­ent po­ten­tial and build­ing a best in class on­line ca­pa­bil­ity.”

Re­flect­ing on her first few months at the helm of Thomas Cook, she states: “The his­toric un­der­per­for­mance I now be­lieve is largely down to or­gan­i­sa­tional com­plex­ity and struc­ture.

“A lack of fo­cus on some of the core busi­ness es­sen­tials and a fail­ure to in­te­grate our dif­fer­ent busi­nesses suc­cess­fully and learn from each other as well as other in­dus­tries and sec­tors.

She added: “When I ar­rived the group felt like a col­lec­tion of in­di­vid­ual busi­nesses, mak­ing it harder to suc­ceed col­lec­tively. Al­ready this has started to change.”

Look­ing to the fu­ture, she said: “Our cost base is too high and this af­fects op­er­at­ing mar­gin per­for­mance.

“We need to re­duce our costs and start gen­er­at­ing cash whilst con­sid­er­ing care­fully the as­sets we hold.”

The Thomas Cook store in Queens­gate, Peter­bor­ough, and chief ex­ec­u­tive Har­riet Green, in­set

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