PA­TIENTS RE­AS­SURED OVER GP SER­VICE

The providers of two Peter­bor­ough GP prac­tices were sus­pended by sus­pen­sions lifted, but more work is still needed go­ing for­ward.

The Peterborough Evening Telegraph - - Your Telegraph -

Pa­tients at two Peter­bor­ough GP ser­vices are be­ing re­as­sured after their strug­gles were laid bare in re­ports by the in­de­pen­dent watch­dog.

The Care Qual­ity Com­mis­sion (CQC) has in the last five months de­cided to sus­pend the providers at Bo­tolph Bridge Com­mu­nity Health Cen­tre in Sugar Way and Dogsthorpe Med­i­cal Cen­tre in Poplar Av­enue, with care­tak­ers brought into run ser­vices.

Dr Alis­tair Lipp, med­i­cal di­rec­tor for NHS Eng­land (East) said im­prove­ment plans have been put in place at the prac­tices.

He added :“NHS Eng­land is work­ing with these prac­tices and NHS Cam­bridgeshire and Peter­bor­ough Clin­i­cal Com­mis­sion­ing Group to en­sure that any im­prove­ments needed hap­pen quickly so pa­tients have ac­cess to high qual­ity GP ser­vices.”

The Peter­bor­ough Tele­graph wrote last week that Bo­tolph Bridge Com­mu­nity Health Cen­tre in Sugar Way was sus­pended for just shy of three months un­til mid-Novem­ber last year due to con­cerns for pa­tient safety.

The story was sourced from a CQC re­port where in­spec­tors stated: “We took ur­gent ac­tion to sus­pend 3Well Ltd Bo­tolph Bridge from pro­vid­ing gen­eral med­i­cal ser­vices at 3Well Ltd Bo­tolph Bridge.”

The PT asked aC QC spokes­woman whether this meant pa­tients were not be­ing seen. She replied: “Yes that’s right, pa­tients were in­structed to visit al­ter­na­tive prac­tices whilst the sus­pen­sion wa­sun­der­way.”

We then rang Bo­tolph Bridge ask­ing to speak to the prac­tice man­ager who we were told was not avail­able. We left a name and num­ber for her to con­tact us, but did not hear back.

After the story was pub­lished, read­ers con­tacted us to say they had been seen by GPs at the prac­tice while the sus­pen­sion was in place.

We then re­turned to the CQC ask­ing for clar­i­fi­ca­tion on the mat­ter.

The re­sponse was: “At Bo­tolph, from Au­gust 24, 2016, nearby Thorpe Road Surgery tem­po­rar­ily took over the run­ning of the prac­tice. This was or­gan­ised by NHS Eng­land andthe Clin­i­cal Com­mis­sion­ing Group who are re­spon­si­ble for pro­vid­ing cover in the event of any C QC en­force­ment ac­tion.

“They con­tacted all pa­tients to in­form them of these changes and what to do. Pa­tients could still con­tact the same prac­tice num­ber as usual for ap­point­ments.

“Pa­tients did not have to change GP prac­tice but were no­ti­fied that Thorpe Road Surgery would be look­ing after the run­ning of the prac­tice to en­sure ser­vices could con­tinue to be pro­vided.

“These ac­tions are al­ways done on away to min­imise any dis­rup­tion for pa­tients.”

The PT has again tried to con­tact the prac­tice for com­ment but has re­ceived no re­sponse. Bo­tolph Bridge re­mains in spe­cial mea­sures hav­ing first been given an ‘in­ad­e­quate’ rat­ing last Au­gust.

Re­gard­ing Dogsthorpe Med­i­cal Cen­tre, which was run by First Health, a CQC spokes­woman said: “The sus­pen­sion be­gan on Septem­ber 15 and was due to run un­til De­cem­ber 15, how­ever First Health’s con­tract was not con­tin­ued after Septem­ber 30.

“McClaren Perry Ltd then be­gan the process of reg­is­ter­ing and took over the ser­vice from this time.”

She added that First Health “was sus­pended from car­ry­ing out reg­u­lated ac­tiv­i­ties (what they are reg­is­tered to pro­vide as GPs) at this lo­ca­tion, but pa­tients will not have no­ticed be­cause NHS Eng­land had im­me­di­ate con­tin­gency plans and brought in a cover provider overnight. Pa­tients may well have seen many of the staff who were re­tained by the cover provider.”

The lat­est CQC re­port in Novem­ber said the prac­tice had failed to show it had met the re­quire­ments to keep pa­tients safe.

The PT spoke to the prac­tice man­ager who said a care­tak­ing com­pany was now in charge, but that she could not add any fur­ther in­for­ma­tion with­out be­ing autho­rised by NHS Eng­land.

Dogsthorpe Med­i­cal Cen­tre in Poplar Av­enue and The Grange Med­i­cal Cen­tre in Mayor’s Walk

Bo­tolph Bridge Com­mu­nity Health Cen­tre in Sugar Way

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.