Bank customers can vote with feet
SIR, – An RBS spokesman said: “Since 2012 the number of customers using our branches in Scotland has fallen by 44%”, yet RBS is back in the black. The same spokesman suggested alternative ways to bank and one of these was to use post offices. It should be noted now many post offices no longer accept cheques, either to pay in or cash, despite being legal tender.
While taxpayers and RBS customers clearly deserve to be treated better, ordinary customers can – if circumstances permit – vote with their feet and move their accounts as other banks still do offer more personalised service to those who may not be, like myself, interested in being hooked up to a machine (internet), or pushing numbers on a telephone call, in order to get to try to eventually speak to a “human being”.