Bank cus­tomers can vote with feet

The Press and Journal (Aberdeen and Aberdeenshire) - - FEATURES -

SIR, – An RBS spokesman said: “Since 2012 the num­ber of cus­tomers us­ing our branches in Scot­land has fallen by 44%”, yet RBS is back in the black. The same spokesman sug­gested al­ter­na­tive ways to bank and one of these was to use post of­fices. It should be noted now many post of­fices no longer ac­cept cheques, ei­ther to pay in or cash, de­spite be­ing le­gal ten­der.

While tax­pay­ers and RBS cus­tomers clearly de­serve to be treated bet­ter, or­di­nary cus­tomers can – if cir­cum­stances per­mit – vote with their feet and move their ac­counts as other banks still do of­fer more per­son­alised ser­vice to those who may not be, like my­self, in­ter­ested in be­ing hooked up to a ma­chine (in­ter­net), or push­ing num­bers on a tele­phone call, in or­der to get to try to even­tu­ally speak to a “hu­man be­ing”.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.