Firms’ cus­tomer care put to test

The Press and Journal (North-East) - - FEATURES -

Two well-known brands which claim to be to­tally com­mit­ted to cus­tomer ser­vice have been ac­cused of short-chang­ing their clien­tele in the High­lands and Mo­ray over this very thing.

Tesco has caved in, af­ter pub­lic pres­sure and sup­port from the Press and Journal, by agree­ing to re­store de­liv­er­ies to a High­land com­mu­nity.

Vil­lagers in Strath­naver suf­fered the ig­nominy of hav­ing to watch Tesco vans con­tin­u­ing to go past their homes to de­liver to other places.

Well done to Tesco for be­ing big enough to change its mind.

Cus­tomers are still wait­ing to see if beer com­pany BrewDog does some­thing sim­i­lar over its prac­tice of charg­ing cus­tomers in the High­lands and Mo­ray £4 ex­tra for de­liv­er­ies than else­where in the UK.

The firm pointed out that de­liv­er­ies were be­ing made from Northamp­ton and not its El­lon head­quar­ters, but that cuts lit­tle ice with de­liv­ery-charge cam­paign­ers. There is a bit­ter irony, how­ever, that beer drinkers so close to BrewDog’s base, rel­a­tively speak­ing, are forced to pay more.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.