Fly­ing low

The Scotsman - - Perspective / Letters To The Editor -

Like your cor­re­spon­dent Brian Petrie, I hate to imag­ine what tourists think of Ed­in­burgh Air­port (Let­ters, 5 July). My wife and I ar­rived on Mon­day evening on flight BA2944 to be un­cer­e­mo­ni­ously de­canted on to the Tar­mac, be­ing helped down the air­craft steps by fel­low passengers. There was no sign of the re­quested as­sis­tance for per­sons with re­duced mo­bil­ity. We had no op­tion but to clam­ber up sev­eral flights of stairs to the ar­rivals hall, there be­ing nei­ther lift nor es­ca­la­tor, again as­sisted by fel­low-passengers.

Once there, I was not sur­prised to find that pre­vi­ous users of the men’s toi­lets had ap­par­ently taken the sign “Wet Floor” as an in­struc­tion - not an un­usual sit­u­a­tion in my ex­pe­ri­ence and one which a car­ing man­age­ment would cer­tainly have dealt with long ago by in­creas­ing the fre­quency with which toi­lets are cleaned. The con­trast be­tween the metic­u­lous clean­li­ness of Verona Va­le­rio Cat­ullo Air­port, where we had started our jour­ney, the thor­ough­ness with which the needs of passengers with re­duced mo­bil­ity was ad­dressed at the of­ten­ma­ligned Gatwick Air­port where we were tran­sit passengers and the lack of con­cern at Ed­in­burgh Air­port for ei­ther as­pect of the cus­tomer’s ex­pe­ri­ence was very strik­ing.

Surely tourists, visi­tors and re­turn­ing res­i­dents are en­ti­tled to ex­pect Ed­in­burgh Air­port to wel­come them to Scot­land rather than con­firm that they have reached Slum­land! SANDY SIMP­SON

Ersk­ine Hill Pol­mont, Stir­ling­shire

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