Like your correspondent Brian Petrie, I hate to imagine what tourists think of Edinburgh Airport (Letters, 5 July). My wife and I arrived on Monday evening on flight BA2944 to be unceremoniously decanted on to the Tarmac, being helped down the aircraft steps by fellow passengers. There was no sign of the requested assistance for persons with reduced mobility. We had no option but to clamber up several flights of stairs to the arrivals hall, there being neither lift nor escalator, again assisted by fellow-passengers.
Once there, I was not surprised to find that previous users of the men’s toilets had apparently taken the sign “Wet Floor” as an instruction - not an unusual situation in my experience and one which a caring management would certainly have dealt with long ago by increasing the frequency with which toilets are cleaned. The contrast between the meticulous cleanliness of Verona Valerio Catullo Airport, where we had started our journey, the thoroughness with which the needs of passengers with reduced mobility was addressed at the oftenmaligned Gatwick Airport where we were transit passengers and the lack of concern at Edinburgh Airport for either aspect of the customer’s experience was very striking.
Surely tourists, visitors and returning residents are entitled to expect Edinburgh Airport to welcome them to Scotland rather than confirm that they have reached Slumland! SANDY SIMPSON
Erskine Hill Polmont, Stirlingshire