A bad start

The Scotsman - - Perspective / Letters To The Editor -

Over­seas ar­rivals at Ed­in­burgh Air­port are get­ting a chilly re­cep­tion, if a scene I wit­nessed this week is typ­i­cal.

Dis­em­bark­ing with a crowd of happy Span­ish hol­i­day­mak­ers, ready to ex­pe­ri­ence Scot­land’s leg­endary warm wel­come, we got any­thing but.

The Bor­der guards barked or­ders in the swanky new ar­rivals hall. Go here... go there... do this... do that... have your pass­ports, they shouted.

I have been fly­ing for nearly 60 years and never ex­pe­ri­enced such rude­ness.

Most air­ports have po­lite sig­nage. But not Ed­in­burgh. I don’t know if this is air­port or Bor­der Force pol­icy but who­ever is re­spon­si­ble, it is crass and seems cold and au­thor­i­tar­ian.

Per­haps the con­cern is, that pas­sen­gers won’t grasp the

ar­rivals hall’s new hi-tech sys­tems? I found them con­fus­ing my­self, de­spite all the shout­ing.

But it is time for a re­think; if this was my first im­pres­sion of Scot­land, I would not be keen to come back.

MICHAEL LLOYD

Stan­ley Place, Dun­bar

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