Rush to get a taxi to the airport

EVEN if you are in another country, arrangements and bookings you have made should be honoured.

If they are not, you should be compensated.

Andrew Emslie, from Peterhead, was on holiday in Gran Canaria with his fiancee in November.

The holiday was great, but the pick-up service that was supposed to take him back to the airport at the end of the holiday didn’t show up.

He had to rush to get there in time for his flight and paid 55 euros for a taxi.

The firm Andrew had hired to transport him to the airport, Shuttle Direct, should have fixed this problem. The arrangements had been made back home when the holiday was originally booked.

It shouldn’t matter if a firm in Gran Canaria was sub-contracted to do the job and it shouldn’t have taken any time at all to sort out.

This should have been an open-and-shut case – a service had been paid for, but wasn’t delivered.

But Andrew had to go through several phone calls, telling and re-telling the sequence of events, and didn’t seem to be getting anywhere. Raw Deal stepped in. Shuttle Direct told us it would re-open the case (we were surprised it was ever closed) and eventually said it would refund the cost of the taxi.

Andrew said he was happy with that, and told us: “Thanks for your help getting this issue resolved.”