Ask Jes­sica

Fi­nan­cial trou­bleshooter Jes­sica Gorstwilliams is here to help you with your money prob­lems

The Sunday Telegraph - Money & Business - - Readers’ Letters - CE, WAR­WICK­SHIRE

British Gas is dou­ble-billing me

Be­fore I moved my busi­ness to new premises in 2014 the pre­vi­ous oc­cu­pier had knocked both units into one and then later re­stored them to two sep­a­rate spa­ces.

Now our gas me­ter has been re­placed with a smart me­ter and the bills are show­ing charges for two me­ters.

I con­tacted British Gas and told it I had only ever had one me­ter. I emailed it pho­to­graphs and thought the prob­lem would be sorted out.

I paid £2,041 for what I thought was our gas us­age but a week later re­ceived a re­vised bill for a “smart” me­ter, which showed the wrong me­ter point ref­er­ence and se­rial num­ber.

I be­lieve we are be­ing billed for gas used by the busi­ness that oc­cu­pies the next door unit.

My ac­count with British Gas Busi­ness is now show­ing that I owe £6,226.

I have re­ceived let­ters from British Gas and its credit depart­ment stat­ing that it is com­ing to col­lect the debt and add late pay­ment charges to the ac­count.

I would re­ally ap­pre­ci­ate some help with this sit­u­a­tion as my com­plaints are fall­ing on deaf ears.

I am also wor­ried that its mis­take will cost me my ex­cel­lent credit rat­ing or even my busi­ness.

DD, EAST OF ENG­LAND My in­volve­ment led to con­fir­ma­tion that British Gas had in­deed been billing you for two dif­fer­ent me­ters: your own and that of a neigh­bour­ing prop­erty. You had made pay­ments for both me­ters.

British Gas said: “We’re sorry Mr D has faced a num­ber of chal­lenges with his bills and we sym­pa­thise with his frus­tra­tion.

“We have now com­pletely re­solved the is­sue and have apol­o­gised to him for the con­fu­sion.”

It has re­funded the £2,041 you paid for the other unit and re­moved the rest of that prop­erty’s bill from your ac­count.

It has also de­ducted £671 from the ac­count for your unit. You are left with a bill for £359. A ham­per has been sent.

PC World has fi­nally paid up

You will re­call that you very kindly took up the case of Cur­rys PC World not honouring the care plan to cover my daugh­ter’s lap­top af­ter it was de­stroyed when her apart­ment block col­lapsed in Cairo.

We spoke on the phone and you at­tempted to get PC World to re­lent. You then pub­lished my let­ter re­port­ing how it had still re­fused the claim.

Within 24 hours of you pub­lish­ing the let­ter, PC World emailed me to say it would of­fer me a voucher of £600 to cover the cost of the lap­top

I, of course, ac­cepted. A few days later I re­ceived the let­ter con­firm­ing this and have been able to re­place my daugh­ter’s lap­top.

Many thanks for your as­sis­tance, with­out which the firm would ob­vi­ously not have changed its mind.

My daugh­ter sends her very grate­ful thanks, too.

British Gas was charg­ing our reader for a neigh­bour’s us­age

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.