Financial troubleshooter Jessica Gorstwilliams is here to help you with your money problems
British Gas is double-billing me
Before I moved my business to new premises in 2014 the previous occupier had knocked both units into one and then later restored them to two separate spaces.
Now our gas meter has been replaced with a smart meter and the bills are showing charges for two meters.
I contacted British Gas and told it I had only ever had one meter. I emailed it photographs and thought the problem would be sorted out.
I paid £2,041 for what I thought was our gas usage but a week later received a revised bill for a “smart” meter, which showed the wrong meter point reference and serial number.
I believe we are being billed for gas used by the business that occupies the next door unit.
My account with British Gas Business is now showing that I owe £6,226.
I have received letters from British Gas and its credit department stating that it is coming to collect the debt and add late payment charges to the account.
I would really appreciate some help with this situation as my complaints are falling on deaf ears.
I am also worried that its mistake will cost me my excellent credit rating or even my business.
DD, EAST OF ENGLAND My involvement led to confirmation that British Gas had indeed been billing you for two different meters: your own and that of a neighbouring property. You had made payments for both meters.
British Gas said: “We’re sorry Mr D has faced a number of challenges with his bills and we sympathise with his frustration.
“We have now completely resolved the issue and have apologised to him for the confusion.”
It has refunded the £2,041 you paid for the other unit and removed the rest of that property’s bill from your account.
It has also deducted £671 from the account for your unit. You are left with a bill for £359. A hamper has been sent.
PC World has finally paid up
You will recall that you very kindly took up the case of Currys PC World not honouring the care plan to cover my daughter’s laptop after it was destroyed when her apartment block collapsed in Cairo.
We spoke on the phone and you attempted to get PC World to relent. You then published my letter reporting how it had still refused the claim.
Within 24 hours of you publishing the letter, PC World emailed me to say it would offer me a voucher of £600 to cover the cost of the laptop
I, of course, accepted. A few days later I received the letter confirming this and have been able to replace my daughter’s laptop.
Many thanks for your assistance, without which the firm would obviously not have changed its mind.
My daughter sends her very grateful thanks, too.
British Gas was charging our reader for a neighbour’s usage