Wasteful NHS projects
SIR – The report (November 5) that the NHS is wasting money on administration is no surprise.
In the phlebotomy (blood test) department at one hospital, there is a box with a slot and two trays of tokens, and a notice: “Please take part in our monthly survey”. The question reads: “Did you receive compassionate care in Phlebotomy today?” Blue token = Yes. Red token = No. Presumably someone must count the tokens, write down the total and pass this to another department, before sterilising the tokens and returning them to the trays.
What is achieved by this? There is no way to say why one might be dissatisfied, so nothing is learnt. Alan Shaw
Halifax, West Yorkshire