Chaos at sta­tion is un­ac­cept­able

Uxbridge Gazette - - OPINION -

THIS evening – in fact all day Sun­day – there was ut­ter chaos at Hayes and Har­ling­ton Sta­tion (par for the course).

Both Plat­forms 4 and 2 were being used for trains to Padding­ton – yet no one knew which plat­forms the next trains were leav­ing from

There was a no­tice in the up­per foyer of the sta­tion stat­ing that pas­sen­gers should check with the in­for­ma­tion screen there which plat­form to use – ok.

But there was no such vis­i­ble screen work­ing for the now main en­trance at plat­form 4 by Tesco/ Stayc­ity.

In just one hour be­tween 16.30 and 17.30 I saw nu­mer­ous pas­sen­gers wait­ing on plat­form 4, when the Heathrow Con­nect turned up on plat­form 2. There was then a mad dash over the con­nect­ing foor­bridge – but the Con­nect train did not wait for any one of them. This sit­u­a­tion is un­ac­cept­able. And as has been com­plained about many times there are mis­lead­ing signs about which plat­forms are used for which ser­vices and th­ese sign are to­tally wrong at week­ends.

Time and time again Net­work Rail, Great West­ern, and Cross­rail have been con­tacted about the lack of ad­e­quate cus­tomer in­for­ma­tion sys­tems (CIS) at the Sta­tion. Now the money has ap­par­ently run out to de­velop the sta­tion so the ru­inous state that it was left in six months ago re­mains un­changed, and that in­cludes the use­less CIS.

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