Frus­trat­ing de­lays hit Pic­cadilly line

Leaves on the line dam­age wheels of Tube trains

Uxbridge Gazette - - NEWS - By Goolis­tan Cooper goolis­tan.cooper@trin­i­tymir­ror.com

PAS­SEN­GERS have been fac­ing painful jour­neys into work as se­vere Tube de­lays have once again ham­pered the run­ning of the Pic­cadilly Line.

In a prob­lem which stretches back to the mid­dle of last month, Trans­port for Lon­don (TfL) says a num­ber of its trains have been pulled out of ser­vice for re­pairs to its wheels, mean­ing a full fleet is un­avail­able.

TfL has been ad­vis­ing users to ex­pect de­lays of up to 20 minutes on the Uxbridge branch and 15 minutes else­where on the line.

It also says Lon­don Un­der­ground tick­ets can be used on buses be­tween Rus­sell Square and Manor House.

TfL ex­pects the dis­rup­tion to con­tinue through next week, but does have a re­fund pol­icy.

A spokesman said: “Cus­tomers us­ing the Pic­cadilly line who have had their jour­neys de­layed by 15 minutes or more will be re­funded the full cost of the sin­gle fare for each af­fected jour­ney. Re­funds will be back­dated to Thurs­day Novem­ber 24.

“For Oys­ter users, re­funds will be ap­plied au­to­mat­i­cally when the card is touched in or out on the ticket gate at their se­lected sta­tion.

“For Con­tact­less pay­ment, users will have the amount re­funded di­rectly to their bank or credit card ac­count.

“Due to the vol­ume of re­funds to be pro­cessed, it will take some days for the re­fund to ap­pear.”

TfL said that the dam­age to the wheels have oc­curred due to leaves on the line but, with two colder evenings re­cently, most of the leaves have now fallen, which should mean that fewer trains will be­come dam­aged.

The spokesman said: “We will be able to re­turn more trains to the line each day – how­ever, there is a back­log of trains.

“We are work­ing to re­store a full timetabled ser­vice as quickly as pos­si­ble.

“In the mean­time we are run­ning a ser­vice to all des­ti­na­tions on the line and sup­ple­ment­ing the Ac­ton Town to Rayn­ers Lane branch with ad­di­tional bus ser­vices to make sure that cus­tomers can still get around Lon­don.

“We’ve also ar­ranged for ticket ac­cep­tance on lo­cal bus ser­vices and Na­tional Rail ser­vices.

Many com­muters took to Twit­ter to vent their anger.

Bea wrote: “Lots of fed up com­muters and some rather ag­gres­sive ones – third week run­ning!!”

He­len S wrote: “Damn it, I just missed the tube and I don’t know when the next one is com­ing... stupid se­vere de­lays on @pic­cadil­ly­line.”

Mar­tyna tweeted: “Wait­ing 20 minutes at Houn­slow West for east­bound Pic­cadilly Line. The worst un­der­ground line ever!!”

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