Thomas & Davies cel­e­brates award win for ex­cel­lent cus­tomer ser­vice

Wales On Sunday - - ADVERTISEMENT FEATURE - For more in­for­ma­tion on Thomas & Davies please call 01685 722773 or visit Pen­tre­bach Road, Merthyr Tyd­fil CF48 1YB.

MOTABILITY cus­tomers in Merthyr can be sure of re­ceiv­ing award-win­ning cus­tomer ser­vice when they visit lo­cal dealer Thomas & Davies which has won a re­gional award for its work with the Motability car scheme for the sixth time.

The ac­co­lade is part of a pro­gramme of awards, launched last year by Motability Op­er­a­tions to recog­nise and re­ward out­stand­ing cus­tomer ser­vice pro­vided by lo­cal Motability deal­er­ships.

The Dealer Awards pro­gramme is de­signed to re­ward best prac­tise and en­sure all Motability cus­tomers re­ceive ex­em­plary cus­tomer ser­vice across the Motability scheme’s na­tional dealer net­work.

The awards are judged on how a dealer de­liv­ers the scheme to cus­tomers which is as­sessed by cus­tomer feed­back and re­views of their per­for­mance.

All win­ners of the quar­terly awards are au­to­mat­i­cally en­tered into the na­tional an­nual awards which are an­nounced at the be­gin­ning of the fol­low­ing year.

Peter Wil­son, gen­eral man­ager – dealer re­la­tions at Motability Op­er­a­tions ex­plains: “The fo­cus of these awards is to thank our dealer part­ners for pro­vid­ing a con­sis­tently pos­i­tive cus­tomer ser­vice ex­pe­ri­ence, af­ter all, they are of­ten the first point of con­tact for our cus­tomers.

“It’s im­por­tant for us to recog­nise our dealer part­ners which go above and be­yond when rep­re­sent­ing the Motability scheme and high­light those who are set­ting a great ex­am­ple of how to do it well, like Thomas & Davies. Many con­grat­u­la­tions to the team on its award.”

Cel­e­brat­ing the Motability Dealer Award win, Beth Bow from Thomas & Davies said: “All of us at Thomas & Davies are in­cred­i­bly proud to win this Motability Dealer Award and are pleased to be recog­nised for our ded­i­ca­tion to work­ing in part­ner­ship with the scheme, which is renowned for its high stan­dards. We look for­ward to con­tin­u­ing our award-win­ning ap­proach to busi­ness and cus­tomer ser­vice and to wel­com­ing many more Motability cus­tomers through our doors in 2017.”

Any­one who re­ceives the Higher Rate Motability Com­po­nent of the Dis­abil­ity Liv­ing Al­lowance, the En­hanced Rate of the Mo­bil­ity Com­po­nent of Per­sonal In­de­pen­dence Pay­ment, War Pen­sion­ers’ Mo­bil­ity Sup­ple­ment or Armed Forces In­de­pen­dence Pay­ment can ex­change their weekly pay­ment to lease a new car through the Motability scheme.

In­sur­ance, ser­vic­ing, RAC break­down as­sis­tance and re­place­ment tyres are in­cluded in the cost of the lease.

For more in­for­ma­tion about the Motability scheme and to find your lo­cal dealer, visit www.motability.co.uk or call 0800 953 7000.

Richard Os­borne, dealer de­vel­op­ment man­ager at Motability, and Beth Bow from Thomas & Davies

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