Samsung TVS bricked by software update
A software update has broken Samsung TVS, leaving sets bought only weeks ago showing nothing but a blank screen. The fault happened after Samsung rolled out a software update on 17 August to specific models of its smart, webconnected TVS. A bug caused a small number of televisions to stop working – Samsung has said fewer than 200 were affected.
The smart TVS aren’t the only hardware to suffer software issues. Webconnected, app-operated door locks from Lockstate stopped working after a software update, breaking one in 12 of the locks. And drone maker DJI said owners of its products must install a firmware update as soon as possible or their flying toys will stop working, after hackers found ways to meddle with safety settings.
How will it affect you?
The software bug has left some TVS entirely bricked, unable to turn on, while others are unable to change channel or volume. If your TV was one of the few affected, call Samsung on 0330 726 7864 to get help. The fault is severe enough that it’ll probably require an engineer visiting your home or taking your TV to a repair shop, because the software solution needs to be installed by an “approved Samsung engineer”. The fault affects the MU Series of smart TVS, in particular the MU6, MU7 and MU8 models.
What do we think?
Web-connected TVS are certainly handy, but losing the ability to watch your favourite shows is likely to make anyone affected yearn for simpler times, when TV sets simply worked. It doesn’t need to be this way: Samsung made an error and needs to test future updates before rolling them out. But as the Lockstate example shows, Samsung is not the only company to trip up. Smart devices have their benefits, but it’s worth thinking twice before connecting appliances — it’s one thing to make do without a television, but not being able to get into your own home is more serious, so think before you connect!