Should Mercedes repair an old problem outside my warranty?
I own a 2014 Mercedes-benz C-class C200 and it has just suffered its third NOX sensor failure.the rst two times, the failure occurred while the car was within its warranty period; but now it has happened again, ve months outside the warranty. My local Mercedes dealer told me that some other C-class models have suffered problems with this part.
After I complained, I was told that Mercedes would cover three-quarters of the repair costs, leaving me to pay £132. However, I maintain that this is an ongoing problem that started well within the warranty and it has not yet been satisfactorily repaired, so I believe Mercedes should meet the whole cost.
This C-class is my seventh Mercedes and it will certainly be the last if nothing is done to correct this very poor customer service.
‘My 2014 Mercedesbenz C-class C200 has suffered three NO x sensor failures’