Should Mercedes re­pair an old prob­lem out­side my war­ranty?

What Car? - - Advice -

I own a 2014 Mercedes-benz C-class C200 and it has just suf­fered its third NOX sen­sor fail­ure.the rst two times, the fail­ure oc­curred while the car was within its war­ranty pe­riod; but now it has hap­pened again, ve months out­side the war­ranty. My lo­cal Mercedes dealer told me that some other C-class mod­els have suf­fered prob­lems with this part.

Af­ter I com­plained, I was told that Mercedes would cover three-quar­ters of the re­pair costs, leav­ing me to pay £132. How­ever, I main­tain that this is an on­go­ing prob­lem that started well within the war­ranty and it has not yet been sat­is­fac­to­rily re­paired, so I be­lieve Mercedes should meet the whole cost.

This C-class is my sev­enth Mercedes and it will cer­tainly be the last if noth­ing is done to cor­rect this very poor cus­tomer ser­vice.

Sylvia Rus­sell

‘My 2014 Mercedesbenz C-class C200 has suf­fered three NO x sen­sor fail­ures’

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