James Elliott, Head Concierge at London Marriott County Hall, shares his tips on the city.
Where London is used by head concierges and their teams at 275 top hotels in the capital Tips from James Elliott, head concierge at London Marriott County Hall
What kind of requests do you get? Most guests ask for city maps and directions, but the strangest request I’ve had was when a guest asked me to personally retrieve a piece of lost property – which was located in Paris! What would be your dream day in London? An early horse ride at Hyde Park Stables, breakfast at The Delaunay in Covent Garden, then shopping for gents’ products on Jermyn Street. I’d also visit auction house Christie’s and browse wines in the cellars at Jeroboams in Chelsea. Share some hidden gems. Samuel Smith pubs, because they offer an insight into traditional ales and stouts; a classic barber’s shave at Geo F Trumper in Mayfair, which has been there for 141 years; and a slice of cake in Charles Dickens’ old kitchen, which is now a museum in Bloomsbury. What do you recommend for visitors with children? Children and adults will enjoy Pollock’s Toy Museum, a quirky little place of old British playthings housed in a pair of wonderfully creaky, unrestored Georgian town houses. Teenagers will love Spitalfields, which is packed with clothes by young urban designers. It has to be the Cockney comfort-food staple, pie and mash, plus the increasingly hard-to-find jellied eels. The pie and mash shops that used to feed the masses are a dying breed. M Manze was established in 1902. There’s a branch on Tower Bridge Road, so help us keep the tradition alive! London Marriott County Hall, Westminster Bridge Rd, SE1 7PB Clockwise from top left: Hyde Park Stables; Spitalfields; Jermyn Street Inset: James Elliott