Alex Collins, head concierge at Radisson Blu Edwardian Hampshire hotel, shares his tips.
Where London is used by head concierges and their teams at 275 top hotels in the capital Alex Collins, head concierge at Radisson Blu Edwardian Hampshire Hotel in Leicester Square, shares his tips
What kind of requests do you get?
Our most popular requests range from restaurant reservations to shopping destinations, but once I had to arrange for a baby grand piano to be placed in a suite for a guest’s daughter as he didn’t want her to miss her piano lesson.
What do you suggest for visitors with just one day?
Spend the day taking photos of Big Ben, visiting the Churchill War Rooms and seeing Buckingham Palace. Move south to visit the Imperial War Museum, then take a taxi to Leicester Square, passing 10 Downing Street and Nelson’s Column, before finishing with an amazing dinner at our Scoff & Banter restaurant.
What do you recommend for visitors with children?
A new arrival to Leicester Square is the Lego Store, which is near M&M’s World and the Nickelodeon Store. Then head up to Hamleys toy store for more fun.
Tell us a romantic spot.
For me, it’s where I asked my now wife to marry me – The Gilbert Scott restaurant and bar in St Pancras Renaissance Hotel. The pianist played Here Comes the Bride as I got down on one knee! The restaurant’s cocktails are exceptional, especially the 1873 one.
What are your favourite hidden gems in the city?
St Dunstan-in-the-East is a bombed-out church with a beautiful courtyard; it’s a must-see if you’re near the Tower of London.
Share the quintessential English experience...
Have high tea, which is a typically British affair. I recommend Fortnum & Mason’s Diamond Jubilee Tea Salon.
Clockwise from top left:
Big Ben and a London bus; Hamleys; Buckingham Palace
Inset: Alex Collins