Who Do You Think You Are?

FAQs

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Why doesn’t the code that’s printed in the magazine work correctly? Each bonus content code applies only to the issue of the magazine in which it’s printed. Make sure that you’ve clicked on the red ‘View content’ button next to the cover of the correct issue.

Why isn’t the code box appearing?

If nothing happens when you click the red ‘View content’ button, it’s possible that firewall or virus-checking software is stopping the website from running JavaScript. You can check to see if this is the case by temporaril­y halting these programs and then reloading the website.

Why is the data only available for a period of six months?

Due to terms and conditions agreed with the firms that provide bonus content for our magazine, data is only available for a period of six months from the date the issue goes on sale. How can I speed up my download? Downloadin­g files individual­ly will reduce the time that you’ll have to wait to view the data. Simply click ‘Download’ next to the file that you would like to explore.

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