A few words to up­date pa­tients would lower the A&E stress lev­els

Wilmslow Express - - BARLOW’S BRIEF -

LIKE many oth­ers, Mac­cles­field Gen­eral Hos­pi­tal is fail­ing to meet its A&E wait­ing tar­get by a con­sid­er­able mar­gin.

I’m not qual­i­fied to judge the pres­sures or as­sess staffing lev­els and as a huge sup­porter of the NHS I have no wish to ex­ac­er­bate an al­ready dif­fi­cult sit­u­a­tion.

Be­ing a sup­porter does not how­ever pre­vent me from mak­ing an ob­ser­va­tion, which I have made many times be­fore with­out any no­tice­able re­ac­tion.

When pa­tients are ush­ered into an A&E cu­bi­cle they are of­ten frightened, anx­ious and stressed.

Most rea­son­able pa­tients know that doc­tors and nurses are not sim­ply hang­ing around wait­ing for them. They un­der­stand there may be a wait.

What they don’t need is to be left in limbo for hours with­out any feed­back what­so­ever.

A brief up­date on the state of play would go a long way to low­er­ing stress lev­els.

Touch­ing base with wait­ing pa­tients is an ob­vi­ous way to keep ev­ery­one calm.

My ex­pe­ri­ence has been that while treat­ment once re­ceived may be good, the lack of in­for­ma­tion in the in­terim is ex­cru­ci­at­ing.

I’m no doc­tor but I’m bet­ting a few words would lower ev­ery­one’s pulse.

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