U-turn on keep­ing rail cus­tomer cash

Yorkshire Post - - NEWS -

A train com­pany has re­versed its pol­icy of keep­ing 10 per cent of the cash inside lost wal­lets when pas­sen­gers reclaim them.

Ar­riva Trains Wales faced an on­line back­lash af­ter a cus­tomer ex­pressed his dis­may at the prac­tice. It has since an­nounced that it is “chang­ing our pol­icy with im­me­di­ate ef­fect”.

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