Late train? Make a claim!

YOURS (UK) - - Good To Know -

The gov­ern­ment plans to let peo­ple who’ve been de­layed on train jour­neys claim com­pen­sa­tion in just ‘one click’. You’ll be able to reg­is­ter with the train com­pany’s web­site or app and won’t have to en­ter your de­tails ev­ery time you want to claim com­pen­sa­tion.

Cur­rently, train com­pa­nies have their own sys­tems for claim­ing com­pen­sa­tion; some will au­to­mat­i­cally com­pen­sate you if you buy your ticket through their web­site or app, but most re­quire you to fill in an on­line form each time.

There are two com­pen­sa­tion sys­tems – De­lay Re­pay re­funds the full cost of the train fare if you ar­rive at your desti­na­tion an hour or more late. If you’re more than half an hour late, you can claim half the cost (al­though rail com­pa­nies can ac­tu­ally be more gen­er­ous than this). Be aware not all train com­pa­nies have signed up to De­lay Re­pay.

■ If your train com­pany is not signed up, you can claim a re­fund from them un­der your ‘con­di­tions of car­riage’ con­tract, but you need to have been de­layed by at least half an hour

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