Late train? Make a claim!
The government plans to let people who’ve been delayed on train journeys claim compensation in just ‘one click’. You’ll be able to register with the train company’s website or app and won’t have to enter your details every time you want to claim compensation.
Currently, train companies have their own systems for claiming compensation; some will automatically compensate you if you buy your ticket through their website or app, but most require you to fill in an online form each time.
There are two compensation systems – Delay Repay refunds the full cost of the train fare if you arrive at your destination an hour or more late. If you’re more than half an hour late, you can claim half the cost (although rail companies can actually be more generous than this). Be aware not all train companies have signed up to Delay Repay.
■ If your train company is not signed up, you can claim a refund from them under your ‘conditions of carriage’ contract, but you need to have been delayed by at least half an hour