10 steps to tax reform
1. Move many services online. 2. Increase call center capacity. 3. Develop a new IT structure. 4. Automatize remote tax audits. 5. Improve tax risk simulating system that selects businesses for audits. 6. Prioritize tax debtors. 7. Stimulate voluntary taxpaying. 8. Study employee satisfaction and the organization’s culture. 9. Develop of non-monetary employee incentives.
10. Review staff distribution.