‘We’re on a rapid growth curve’
said Dwyer-Owens, who was recently featured on an episode of the CBS network’s “Undercover Boss.” “We want to surprise people every time by giving them a ‘wow’ experience.”
Brett Bidwell runs the area’s new Mr. Rooter operation. Before signing on with Mr. Rooter, he held a corporate job with Rainbow International, which is also part of the Dwyer Group.
“We’re trying to get a big presence in all the cities here in Central Texas,” he said. “I’d definitely like to grow as much as I can.”
Bidwell said he’s following in the footsteps of his father, who had a Mr. Rooter franchise in the 1990s.
“For a long time, I’d thought about going into business for myself — and I was comfortable with the people there,” he said.
When it comes to customer service, the Dwyer Group holds its operators to very high standards, said Wade Hudson, who runs an Austin-area Mr. Electric franchise. That, he says, has helped his business quickly build a loyal customer base.
“We’re on a rapid growth curve,” he said. “We’ve had a really steady increase due largely to returning customers.”
About 50 percent of Mr. Electric’s customers have patronized the company before or have been referred by friends or family members, according to Hudson.
“We’re growing in a Aire Serv Glass Doctor The Grounds Guys Mr. Appliance Mr. Electric Mr. Rooter Portland Glass Rainbow International
dwyergroup.com sluggish economy,” he said. “Not many people can say that. Thank God I’m here in Austin.”
Many of the franchisees recruited by the Dwyer Group are military veterans or have public safety experience, working as police officers, firefighters or paramedics. There’s a reason for that, Dwyer-Owens said. “They’re good, hardworking people with strong values,” she said.
Derek and Maureen Paulk, both veterans, say they received financial support and assistance from the Dwyer Group that allowed them to open the Grounds Guys, a lawn maintenance service in the San Marcos area. They learned about the company at a military job fair.
“We liked them right away,” Derek Paulk said. “They’ve got a Christian background and are all about helping people and caring about people.”
“We really think that’s lacking in this industry,” Maureen Paulk said.
The Paulks went into business about a year and a half ago and say they’ve expanded their territory, now serving customers as far away as Luling, Seguin and New Braunfels.
“We’re doing much, much better than we could have ever anticipated,” Maureen Paulk said. “We’re getting new contracts pretty much every day.”