‘We’re on a rapid growth curve’


Austin American-Statesman - - BUSINESS - B DWYER GROUP COM­PA­NIES ON THE WEB Con­tact Gary Dinges at 9125987. Twit­ter: @gdinges

said Dwyer-Owens, who was re­cently fea­tured on an episode of the CBS net­work’s “Un­der­cover Boss.” “We want to sur­prise peo­ple ev­ery time by giv­ing them a ‘wow’ ex­pe­ri­ence.”

Brett Bidwell runs the area’s new Mr. Rooter op­er­a­tion. Be­fore sign­ing on with Mr. Rooter, he held a cor­po­rate job with Rain­bow In­ter­na­tional, which is also part of the Dwyer Group.

“We’re try­ing to get a big pres­ence in all the cities here in Cen­tral Texas,” he said. “I’d def­i­nitely like to grow as much as I can.”

Bidwell said he’s fol­low­ing in the foot­steps of his fa­ther, who had a Mr. Rooter fran­chise in the 1990s.

“For a long time, I’d thought about go­ing into busi­ness for my­self — and I was com­fort­able with the peo­ple there,” he said.

When it comes to cus­tomer ser­vice, the Dwyer Group holds its op­er­a­tors to very high stan­dards, said Wade Hud­son, who runs an Austin-area Mr. Elec­tric fran­chise. That, he says, has helped his busi­ness quickly build a loyal cus­tomer base.

“We’re on a rapid growth curve,” he said. “We’ve had a really steady in­crease due largely to re­turn­ing cus­tomers.”

About 50 per­cent of Mr. Elec­tric’s cus­tomers have pa­tron­ized the com­pany be­fore or have been re­ferred by friends or fam­ily mem­bers, ac­cord­ing to Hud­son.

“We’re grow­ing in a Aire Serv Glass Doc­tor The Grounds Guys Mr. Ap­pli­ance Mr. Elec­tric Mr. Rooter Port­land Glass Rain­bow In­ter­na­tional

dwyer­group.com slug­gish econ­omy,” he said. “Not many peo­ple can say that. Thank God I’m here in Austin.”

Many of the fran­chisees re­cruited by the Dwyer Group are mil­i­tary veter­ans or have pub­lic safety ex­pe­ri­ence, work­ing as po­lice of­fi­cers, fire­fight­ers or paramedics. There’s a rea­son for that, Dwyer-Owens said. “They’re good, hard­work­ing peo­ple with strong val­ues,” she said.

Derek and Mau­reen Paulk, both veter­ans, say they re­ceived fi­nan­cial sup­port and as­sis­tance from the Dwyer Group that al­lowed them to open the Grounds Guys, a lawn main­te­nance ser­vice in the San Mar­cos area. They learned about the com­pany at a mil­i­tary job fair.

“We liked them right away,” Derek Paulk said. “They’ve got a Chris­tian back­ground and are all about help­ing peo­ple and car­ing about peo­ple.”

“We really think that’s lack­ing in this in­dus­try,” Mau­reen Paulk said.

The Paulks went into busi­ness about a year and a half ago and say they’ve ex­panded their ter­ri­tory, now serv­ing cus­tomers as far away as Lul­ing, Seguin and New Braun­fels.

“We’re do­ing much, much bet­ter than we could have ever an­tic­i­pated,” Mau­reen Paulk said. “We’re get­ting new con­tracts pretty much ev­ery day.”

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