FedEx says it fixed glitch that dis­rupted track­ing

Austin American-Statesman - - BUSINESS -

FedEx says a power out­age at a tech­nol­ogy cen­ter caused prob­lems that cus­tomers say in­cluded loss of their abil­ity to track pack­ages.

A FedEx spokes­woman said Tues­day that a power in­ter­rup­tion at the com­pany’s tech­nol­ogy cen­ter in Mem­phis, Ten­nessee, af­fected on­line-sup­port func­tions. She said the com­pany was talk­ing to af­fected cus­tomers but didn’t know how many there were.

Down­de­tec­tor, a Dutch web­mon­i­tor­ing firm, said com­plaints started to rise sharply early Mon­day morn­ing and de­clined just as sud­denly Mon­day af­ter­noon. Some cus­tomers tweeted about in­ter­mit­tent prob­lems in pack­age track­ing on the com­pany web­site.

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