Mon­treal B&B locks out son, shuts door on re­fund

Baltimore Sun Sunday - - REAL ESTATE - By Christo­pher El­liott

A: Bed-and-break­fasts (B&Bs) of­fer a more-in­clu­sive prod­uct, some­times with hors d’oeu­vres in the af­ter­noon and of­ten a hot break­fast in the morn­ing. But one thing they don’t have to ad­ver­tise — be­cause guests ex­pect it — is a way to get into the prop­erty. But B&Bs can be a lit­tle tricky, be­cause they’re usu­ally large homes in res­i­den­tial neigh­bor­hoods. There’s no front desk on call 24 hours. If you don’t make ar­range­ments to ac­cess the prop­erty af­ter hours, you could be out of luck.

You’re a good fa­ther to try to fix this for your son. You helped him at 3 a.m. by find­ing a ho­tel and be­com­ing his ad­vo­cate. I know many par­ents who would use this as a teach­able mo­ment for their adult

My son, Luke, re­cently stayed at the Gite Maamm Bolduc, a bed-and-break­fast in Mon­treal, and was locked out of the build­ing when he re­turned late at night. There was a dig­i­tal lock, but he was not given a code for it.

Af­ter call­ing the bed-and-break­fast with no an­swer, I ob­tained an­other room for him at a ho­tel, al­beit much more ex­pen­sive (it was 3 a.m. when I started call­ing Mon­treal). My son spoke with some­one at the bed-and­break­fast the next morn­ing and was given a con­tact email; it hasn’t re­sponded af­ter two at­tempts.

I’d like a re­fund for the more ex­pen­sive ho­tel. The room was booked with Ho­tels.com. I sup­pose the com­pany could re­fund the price of the Gite Maamm Bolduc ($79), though we spent $300 ex­tra on the re­place­ment ho­tel (Delta Mar­riott), as it was the only one to pick up the phone at that hour. Can you help? kids, telling them to fend for them­selves.

You reached out to both Gite Maamm Bolduc and Ho­tels.com. By the way, you can find ex­ec­u­tive con­tact in­for­ma­tion for Ho­tels.com’s par­ent com­pany, Ex­pe­dia, on my con­sumer ad­vo­cacy web­site:

Con­tact in­for­ma­tion for Gite Maamm Bolduc is on its web­site:

It ap­pears that re­peated ef­forts to con­tact both Ho­tels.com and the B&B amounted to noth­ing. That’s re­ally un­for­tu­nate; both those busi­nesses should have been sym­pa­thetic to a young man shut out of the inn.

I think he could have re­solved this prob­lem while he was in Mon­treal in­stead of wait­ing un­til his trip ended. An in-per­son visit to the B&B might have re­sulted in a pos­i­tive, and time­lier, res­o­lu­tion. Even though you were good enough to come to your son’s res­cue, I think he might have been more suc­cess­ful if he’d first tried to fix this him­self.

I con­tacted Ho­tels.com on your be­half, and it re­funded your son’s $79 room rate. My ef­forts to reach the B&B, like yours, were met with si­lence.

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