People’s Counsel seeks probe into Verizon notices
The Maryland Office of People’s Counsel is calling for an investigation and suspension of copper-line retirement notices Verizon has been sending some Maryland customers. Verizon wants to replace old copper wiring for landline phones with fiber-optic cable, and the Federal Communications Commission established rules to make the transition smoother. The notices Verizon has sent some customers in Anne Arundel, Baltimore and Howard counties are confusing and do not comply with the FCC’s rules, the people’s counsel alleged in a petition to the Maryland Public Service Commission and comments to the FCC. Verizon said it is working with customers. “Customers will continue to receive the same services at the same prices, terms, and conditions, just over our more reliable fiber network,” a spokesman said.