Where is cus­tomer ser­vice to­day?

Cecil Whig - - OPINION -


Ap­prox­i­mately three months ago, a strong wind storm caused the down­ing of three large trees on my prop­erty, tak­ing elec­tric and ca­ble wires with them.

The elec­tric com­pany was prompt in tak­ing care of the Del­marva wires.

How­ever, I have made nu­mer­ous calls to Com­cast and spo­ken to sev­eral em­ploy­ees in var­i­ous po­si­tions and have been promised their at­ten­tion to the mat­ter. It is now eight weeks later and the nu­mer­ous wires are still hang­ing from the poles and en­tan­gled in the trees, caus­ing not only an eye­sore but a haz­ard.

I am un­able to un­der­stand Com­cast’s at­ti­tude in this mat­ter. I am cer­tain if I failed to pay my ca­ble bill, it would get their im­me­di­ate at­ten­tion.

I am an 88-year-old lady liv­ing alone and I stress that this mat­ter is the last thing I need.

What hap­pened to cour­te­ous and prompt cus­tomer ser­vice?

It ap­pears to be a thing of the past.

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