Where is customer service today?
FROM: GRACE PURSLEY ELKTON
Approximately three months ago, a strong wind storm caused the downing of three large trees on my property, taking electric and cable wires with them.
The electric company was prompt in taking care of the Delmarva wires.
However, I have made numerous calls to Comcast and spoken to several employees in various positions and have been promised their attention to the matter. It is now eight weeks later and the numerous wires are still hanging from the poles and entangled in the trees, causing not only an eyesore but a hazard.
I am unable to understand Comcast’s attitude in this matter. I am certain if I failed to pay my cable bill, it would get their immediate attention.
I am an 88-year-old lady living alone and I stress that this matter is the last thing I need.
What happened to courteous and prompt customer service?
It appears to be a thing of the past.